Company Info » Who's Who
Bob Vernon - Managing Director & Chairman
Bob joined LBSL as Operations Director in March 1996 and was responsible for setting up the initial operations and systems.
Prior to this Bob had over 28 years experience at Manweb plc, mainly in the electricity sector, his final position being Business Strategist (Metering Services). Through his career at Manweb he had various pertinent responsibilities in customer accounting and customer service management roles with responsibility for controlling a £2 million annual budget and credit control responsibility for bill collections of £100m per annum. He has extensive project management, business re-engineering and bench marking experience. Bob managed for Manweb the re-engineering process for meter reading and associated activities, which included the introduction of a new hand held terminal system for meter readers.
Bob jointly carried out a Management buy-out in September 1999.
The business was sold to Viterra Energy Services (a subsidiary of EON) in June 2000. Bob continued in the business as Customer Service Director. Viterra itself was subsequently put up for sale and as part of this process they decided to divest LBSL in 2002.
Bob was invited to acquire LBSL by Viterra in August 2002 and he completed the acquisition in December 2002.
Bob has controlled and managed the business from December 2002.
Chris Walker - Managing Director of Operations 
Chris joined LBSL in 2000 as a Customer Services Manager, responsible for account management. Since then he has moved over to the operational side of the business. In his role as Operations Director, Chris is responsible for the day-to-day running of the business, including a rapidly growing workforce of 350+ Field Staff and 60 office based staff, along with being responsible for delivering contracts worth over £12million.
Prior to joining LBSL, Chris spent 24 years working for Manweb / Scottish Power. His roles with the organisation included project manager, change programme manager, call centre manager, accounts manager and debt recovery manager. This gave Chris an excellent base to understand the requirements of LBSL’s meter reading business from a customer point of view.
Stephen Moores -
Data Retrieval Operations Director
Steve joined Lowri beck in the spring 2003, as Business Process Manager. Main duties were to manage the implementation of procedures and processes in the day to day running of the business. Auditing systems, ensuring compliance to the British Quality Standards ISO9001:2000 and BS5577.
In 2005 he became Northern Operations Manager, duties covered managing the Northern Lowri Beck Operations, covering from Oxford in the south to the tip of Scotland in the North. Ensuring Quality, Performance and service is delivered to meet with the customers expectations.
In the spring of 2008, Steve was appointed Director, now to cover all aspects of Data Retrieval nationally; ensuring performance is delivered to the customer contracted targets.
The day to day management and welfare of a workforce is paramount to the success of the company.
Previously, Steve spent 21 years with Manweb/Norweb. During this time he has held a number of senior positions in work planning, customer services, health & safety, personnel, drawing office and regional mentor for staff development and further education.
His knowledge and understanding of the electricity sector, benefits all at Lowri Beck and its customers.
David Barratt - Data Services Director
Dave joined Lowri Beck in 2006 with responsibility for the implementation of business change plans, Information Technology, and developing relationships with a wide range of organisations. He also works closely with operational staff on quality assurance, performance improvements, and future business opportunities.
Dave was appointed Business Support Services Director in 2007 with additional responsibility for the Call Centre and development projects.
Prior to joining Lowri Beck, Dave has over 30 years experience in the utilities industry with Manweb and then Scottish Power. During this time he has held a number of senior positions with responsibility for customer service, meter reading, public relations, training and systems development, change plans and quality procedures. He was also extensively involved in the preparations for the opening of the competitive electricity market in 1998 and the development of the commercial framework.
Robin Bradshaw - Technical Operations Director
Robin joined Lowri Beck in 2004 as Industry and Technical Consultant. He initially advised the company on business improvement, training, and the development of Lowri Beck’s quality systems and processes. He was appointed Technical Operations Director in 2007 and has been responsible for overseeing Lowri Beck’s successful accreditation as a Non-Half Hourly Meter Operator and the development of Automated Meter Reading technology in the Gas, Electricity and Water markets.
Robin is a Chartered Electrical Engineer and a Corporate Member of the Institution of Engineering and Technology. He has a multi-disciplined career spanning over 34 years. This was developed through a number of senior operational and management posts with two major UK utility companies, Manweb and Scottish Power.
John Heath - Sales & Marketing Director
John is part of the senior management team heading the sales and marketing activities for Lowri Beck across the three business areas of Metering Solutions, Business Solutions and Field Management Solutions.
John joined Lowri Beck at the start of 2007. Previously he had gained broad business experience within a number of blue chip organisations undertaking various roles including engineering and project management, account management and sales & marketing. John has extensive experience in commercial management and as a business director with General Electric Company, De La Rue, Cable & Wireless and Invensys. He has led several business transformation projects within public limited companies, working in conjunction with consultants such as Mercer, Deloittes and PwC. He has developed new business activities both national and internationally involving multiple products and services and new channels to market.
Glyn Jones - Customer Services Director
Glyn has occupied his current role since 2003, providing a main point of contact with all of our customers, and ultimately responsible for invoicing and forecasting work volumes with existing customers. He’s involved in contract negotiations, trade exhibitions, preparation of tenders and developing business opportunities with new and existing customers.
Glyn has worked with Lowri Beck Services since 1996, starting out carrying out meter reading duties in the South West when the gas market was deregulated. He was then involved in carrying out initial void visit work in a supervisory role before being appointed Area Manager for the South.
From 1997 – 1999 Glyn occupied a number of Area Management roles across the country, overseeing the set up of regional offices, recruitment and training, managing manpower agencies and maintaining performance levels.
In 1999 he was appointed Implementation Manager, when he was responsible for setting up (and maintaining to present) the national cyclic read schedule for quarterly, six-monthly, and annual read frequencies.
Glyn’s lengthy experience of Lowri Beck and the deregulated energy market provide him with a firm base for understanding and satisfying the needs of our customers.
Tracy Sanderson - Corporate Affairs & Communications Director
As a director of the Holding Group, Tracy holds responsibility for the Call Centre, Human Resources, Corporate Affairs and Administration for the Group of companies.
Joining the IT department of Lowri Beck Services in 2003, she spent time working with the company's Oracle database, developing documentation for training and system records, implementing the ISO27001 Information Security system and managing and supporting IT projects. Since this she assumed the role of Business Analyst acting as a link between IT and the Business and managing key business projects.
Prior to joining Lowri Beck, Tracy was a Training Project Coordinator for Atos Origin.
Richard Vernon - IT Director
Richard was appointed to the Lowri Beck Group in September 2006.
Richard had 10 years experience of working in IT service delivery companies before joining Lowri Beck, the majority of this time being with Vertex Data Science Ltd and Cap Gemini.
Richard has responsibility for various key projects throughout the Lowri Beck Group. Richards’s main focus is developing and growing the business of Lowri Beck Systems Ltd. This involves the development and implementation of field management solutions which help companies of all sizes to get the most out of their mobile workforces.
Lesley Walker - Finance Director & Company Secretary
Lesley is responsible for the Finance, HR and Administration functions. She is part of the Senior Management team in charge of establishing the strategic direction of the company along with developing new and existing business.
Lesley joined the company in 1997 as a Business Analyst, responsible for the analysis and development of new and existing processes.
In 2000 she became a Customer Relationship Manager, performing the Key Account Manager role for several clients, and responsible for day-to-day contact with clients and various departments within the business.
